1. The product must still be in MINT FACTORY SEALED CONDITION. If a someone opens a toy, plays with it and breaks it, opens card booster packs, we will not be able to accept them back. If opened and or un-sellable merchandise is returned to us we cannot refund the merchandise and we will not be able to reimburse you for shipping. If the item’s factory seal is broken, we cannot accept the item back.
2. If we accidentally sent the wrong merchandise we will accept responsibility for all shipping costs related to the return. Your credit card will be refunded for the shipping, or store credit can be issued to you. Please use 1st class or Priority Mail for the returns with delivery confirmation from the USPS.
All our products are shipped in factory fresh condition unless otherwise noted in the description. Minor packaging flaws that do not affect the condition of the contents are not considered damage, either for manufacturing returns or for insurance claims. A small scuff or dent or scratch on packaging incurred during shipping, for example, does not constitute item damage. If you wish to return an item due only to a minor flaw in the package, shipping and restock fees will apply. If you are a collector seeking pristine packaging, please call with your order. We will try to select an item with no marks on the packaging, and for an additional fee, we will ship with extra protective packing material.
4. If the return is not due to an error of ours (that is- you ordered it and then decided later on that you don’t want it), the buyer accepts full responsibility for all shipping costs plus a 15% re-stocking fee that will be deducted from your refund.
5. “Refused” or “Undeliverable”, or otherwise, are subject to up to a 35% re-stocking fee (This is solely to recoup our losses from charges we incur when this happens). If a package is lost or misdirected due to an incorrect address, DJS Pokemon is not responsible. We have no control over addresses typed on the checkout pages. Please make sure you have typed in the correct address.
6. Please ship returns to:
8714 69th st
Pinellas Park FL 33782
Orders can be canceled as long as they have not been shipped. We ship pretty fast so contact us right away usually within the next business day. During the Holiday season December 1st thru December 25th we cannot guarantee cancellations, contact us right away and we will try.